Privacy policy

Last updated on 18 October 2024.

  1. INTRODUCTION

    This document sets out the privacy policy of Remediator.app — created by Heaps Good Software Pty Ltd ABN TBD (referred to in this privacy policy as “we”, “us”, or “our”) — and applies in respect to all software (Software), related online services (including online forums or discussion boards), as well as any other online features relating to the Services including our website, https://remediator.app/ (the “Website”).

    We take our privacy obligations seriously and we‘ve created this privacy policy to explain how we store, maintain, use and disclose personal information.

    By providing personal information to us, you consent to our storage, maintenance, use and disclosing of personal information in accordance with this privacy policy.

    We may change this privacy policy from time to time by posting an updated copy on our Website and we encourage you to check our Website regularly to ensure that you are aware of our most current privacy policy.

  2. TYPES OF PERSONAL INFORMATION WE COLLECT FROM YOU

    1. PERSONAL INFORMATION PROVIDED BY YOU WHEN USING OUR WEBSITE

      The personal information we may collect from you when you use our Website includes:

      1. Nothing. We do not collect any data via our website. No analytics. No cookies.

    2. PERSONAL INFORMATION PROVIDED BY YOU WHEN USING OUR APP

      The personal information we may collect from you when you use our App includes:

      1. Nothing. We do not collect any personal information.

    3. PERSONAL INFORMATION PROVIDED BY YOU WHEN INTERACT WITH US ON SOCIAL MEDIA

      The personal information we may collect from you when you interact with us on our social media includes:

      1. your name;

      2. social media information such as your social media handle or username

  3. HOW WE COLLECT PERSONAL INFORMATION FROM YOU

    1. GENERAL METHODS OF COLLECTION

      We may collect personal information either directly from you, or from third parties, including where you:

      1. contact us through our Website;

      2. receive goods or Services from us;

      3. communicate with us via email, telephone, SMS, social media, or otherwise;

      4. interact with our Website, social media, services, content and advertising; and

      5. invest in our business or enquire as to a potential purchase in our business.

    2. COOKIES

      We don't use any cookies.

      We're still early in our product journey but tracking website use is not a valuable metric for us. We prefer engaging with our customers directly (via email, social media, Zoom, etc) to find out what would make our app more awesome for them.

  4. USE OF YOUR PERSONAL INFORMATION

    We collect and use personal information for the following purposes:

    1. to provide goods, Services or information to you, and to ensure the App features function properly;

    2. for record keeping and administrative purposes;

    3. to provide information about you to our contractors, employees, consultants, agents or other third parties for the purpose of providing goods or services to you;

    4. to improve and optimise our service offering and customer experience, including ensuring that the App functions properly by identifying and fixing any bugs or errors in the App, and providing an overall better experience for all users;

    5. to comply with our legal obligations, resolve disputes or enforce our agreements with third parties;

    6. to send you administrative messages, reminders, notices, updates, security alerts, and other information requested by you; and

    We may disclose your personal information to cloud-providers, contractors and other third parties located inside or outside of Australia. If we do so, we will take reasonable steps to ensure that any overseas recipient deals with such personal information in a manner consistent with how we deal with it.

  5. SECURITY

    We take reasonable steps to ensure your personal information is secure and protected from misuse or unauthorised access. Our information technology systems are password protected, and we use a range of administrative and technical measures to protect these systems. However, we cannot guarantee the security of your personal information.

  6. LINKS

    Our Website may contain links to other websites. Those links are provided for convenience and may not remain current or be maintained. We are not responsible for the privacy practices of those linked websites and we suggest you review the privacy policies of those websites before using them.

  7. REQUESTING ACCESS OR CORRECTING YOUR PERSONAL INFORMATION

    If you wish to request access to the personal information we hold about you, please contact us using the contact details set out below including your name and contact details. We may need to verify your identity before providing you with your personal information. In some cases, we may be unable to provide you with access to all your personal information and where this occurs, we will explain why. We will deal with all requests for access to personal information within a reasonable timeframe.

    If you think that any personal information we hold about you is inaccurate, please contact us using the contact details set out below and we will take reasonable steps to ensure that it is corrected.

  8. COMPLAINTS

    If you wish to complain about how we handle your personal information held by us, please contact us using the details set out below including your name and contact details. We will investigate your complaint promptly and respond to you within a reasonable timeframe.

  9. CONTACT US

    For further information about our privacy policy or practices, or to access or correct your personal information, or make a complaint, please contact us using the details set out below:

    Email: support@remediator.app